Answer environmental questions automatically via WhatsApp
During works and events, project teams often receive the same questions about accessibility, scheduling, disruption, and diversions. Our WhatsApp chatbot answers these questions automatically, 24/7, and in the user’s language. This keeps the local area well-informed and frees up your team’s time for more complex queries and reports.
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of Dutch people use Whatsapp
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automatic processing
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languages available
Always a point of contact for the area
Always available and involved
Our chatbot functions 24 hours a day, 7 days a week, so questions can be answered at any time. As a result, visitors and local residents feel heard, informed and helped quickly. This automated handling frees up your team to focus on complex questions or critical reports.
Personal
The chatbot also works well for foreign users. For example, users always get a response in the language in which they send messages. Also, the chatbot gives advice based on the interaction with the user. This way, it always comes up with an answer or advice that is applicable to the user.
Valuable insights
Using chat interactions, we generate valuable information on the most common questions, sentiment or possible areas for improvement in communication. These insights can then be carried over to subsequent editions.
Benefits of the chatbot
1
Questions are answered 24/7, providing users with quick and accurate assistance.
2
Comments automatically come in the user's language, so everyone can chat finely.
3
Interactions provide valuable insights for evaluation and improvement.
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With insight and monitoring, you can adjust, substantiate and justify choices.
5
Timely and clear information reduces traffic congestion and frustration.
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We combine knowledge of physical measures with the use of digital tools.
Practical examples
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Frequently asked questions
What questions can the chatbot answer?
Is the chatbot always available?
What languages can the chatbot communicate in?
What happens if the chatbot cannot answer a question?
Is the chatbot project-specific?
Does the chatbot also deliver insights?
